FAQ

How long does it take to ship my order?
We strive to process and ship all orders as quickly as possible. As a rule, the dispatch takes place within 1-3 working days after receipt of the order. The delivery time depends on your location and the shipping method you choose.

Which brands are included in your range?
Our range includes a carefully selected selection of designer and streetwear brands such as Prada, Ralph Lauren, Patagonia, Carhartt and many more. We attach great importance to quality and style and only select brands that meet our strict standards.

Are your products authentic?
Yes, all of our products are authentic. We carefully check the authenticity and condition of each item before adding it to our range. We guarantee that you will only receive genuine designer and streetwear clothing from us.

What is your return policy?
We offer a no-hassle return policy. If you are not satisfied with your purchase, you can contact us within 14 days of receiving your order to arrange a return. However, please note that certain conditions may apply. For more information, please refer to our Return Policy.

Do you offer international shipping?
Yes, we ship internationally. However, please note that international orders may be subject to additional duties, taxes or fees imposed by your country. These charges are the responsibility of the customer.

Are your products new or used?
As a vintage shop, we only offer used items that are in good condition. We attach great importance to the quality and condition of our products and carefully check them for any defects before adding them to our range.

How can I contact you if I have any questions?

You can reach us through our contact form on the website or by emailing us at [contact@firstclass-vintage.de]. Our customer service team is at your disposal and will answer your inquiries as soon as possible.